Bad Financial Performance And Inability To Deliver Value To Customers On Time.

CHAPTER ONE INTRODUCTION1.1BACKGROUND TO THE STUDYThe construction industry is faced with the significant problems of high cost ofproject delivery, bad financial performance and inability to deliver value tocustomers on time. As a result, the industry has been criticized extensively for poorperformance and inefficient productivity. A major factor contributing to thissetback is rework. Rework is defined as the unnecessary effort of redoing anactivity that was inaccurately done the first time (Love, 2002). In essence, reworkand wastages have become recognized as non-value adding endemic sym…