The Effect Of E-banking Service Failure And Recovery On Customers’ Loyalty In Nigeria

ABSTRACTThe financial industry In Nigeria has witnessed tremendous revolution through the development and introduction of the electronic banking technology. Being a newly introduced product in the country's financial system and with associated benefits, all hands are on deck to make it achieve its purpose. Meanwhile, in an attempt of achieving in its implementation, failures have being witnessed and the impact of such failures on customer service satisfaction and loyalty has not being a thing of concerns to the service providers, rather, the successful implementation of the new technology. Que…