Service Quality Gap In Nigerian Banking Sector

ABSTRACT This study is motivated by a desire to examine service quality gap in the Nigerian banking sector. In light of the empirical review and other discussions, a number of questions arose as to whether there is relationship between banks services quality and customer satisfaction. The population of this study constitutes banks quoted in the Nigeria Stock Exchange. Questionnaire was administered to some selected staff of the sampled banks operating in Nigeria. Data was collected and analyzed using the simple percentage, descriptive statistics and chi-square statistical tool. This study reve…