The Impact Of Information And Communication Technology On Customers Service Delivery

(CASE STUDY OF UBA PLC) CHAPTER ONE INTRODUCTION 1.1    Background of the study Information technology is a body of tools with the convergence of communication and computer. It is also series of machine, which can execute sequence of instructions. The sequence of instruction is a program made particularly flexible and not rigid and can be change depending on the information being processed (Goldberg, 2009). The new millennium brought with it new possibilities in terms of information access and availability simultaneously, introducing new challenges in protecting sensitive inform…