The Evaluation Of Customer Services In Banking Industry

(A CASE STUDY OF FIRST BANK NIGERIA PLC)' CHAPTER ONE 1.0   INTRODUCTION Forms of banking have been in existence about 500 BC. The early bankers (the jews) lombandy in Italy transacted their business in the benches in the market place. The word.” Bank” It self is derived from Italian word “BANCO” which means “Bench” when a banker failed them this bench was broken up by the angry people (i.e depositors) hence the word “BANKRUPTCY” was derived from the “BANKCORRUPTION” which means broken bench. This types of banking into not begin until the sixteenth century. Italian goldsmiths …