The Effect Of Quality Service Delivery On Customers' Patronage In The Banking Industry Of Nigeria

54 pages Chapters 5 ID: BFN0852

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Project Details

DepartmentBanking and Finance
TypeProject
Pages54
Chapters5
MethodologySimple Percentage
Reference StyleYES
FormatMS Word & PDF
Reference No.BFN0852

Abstract

THE EFFECT OF QUALITY SERVICE DELIVERY ON CUSTOMERS PATRONAGE IN FIRST BANK PLC, KADUNAABSTRACTThis research work revealed the effect of quality service delivery on customers� patronage in First Bank Plc, Kaduna. The bank has failed to take note of the importance of customers satisfaction and cost of banking service is high in the sense that there is high interest rate on loan and time spend in transacting business in the bank is longed. The main objective of the study is to find out the types of service offered by first bank to their customer and evaluating if the service guarantee the satisf…

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Pages54
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