The Impact Of Universal Banking Concept In Financial Service Delivery (a Case Study Of First Bank Of Nigeria Plc, Okpara Avenue, Enugu)

ABSTRACTThe project addressed itself with the evaluation of impact of universal banking concept in the financial service delivery of Nigeria with emphasis of first bank of Nigeria plc. Both primary and secondary data were collected to solve the research problem. The population of study comprised of the personnel of first bank of Nigeria, customers of the bank and officials of the central bank of Nigeria. The research instruments used for data collection were questionnaires and oral interview. tables, frequencies and percentages were used in presenting and analyzing the data collected. from the…