Bank/customer Relationship In Nigeria As A Developing Economy (a Case Study Of Union Bank Of Nigeria Plc Okpara Avenue Enugu Branch)

ABSTRACTThe aim of the study is to find out the extent of Bank/Customer relationship bearing in mind the poor quality of services rendered in banks.Traders to achieve a good and accurate result the researcher split the work in five distinct chapters, each with different objectives.To guide the study, four questions were formulated. A review of literature was done to expose the researcher to what was already been done to ensure sound understanding of bank/customer relationship in a developing economy. One structured questionnaire was developed and administered to 100 bank staff management indus…