The Effects Of Telecommunication Service On Customer Satisfaction In Nigeria

64 pages Chapters 5 ID: BFN1407

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Project Details

DepartmentBanking and Finance
TypeProject
Pages64
Chapters5
MethodologyANOVA
Reference StyleYES
FormatMS Word & PDF
Reference No.BFN1407

Abstract

  (A study of MTN users in Owerri)ABSTRACT The study was carried out to determine the effect of telecommunication service on service delivery and customer satisfaction. To carry out this research work survey research design employing questionnaire was used as the instrument of data collection. The data collected were presented in tables and analyzed using simple percentage and ANOVA. The result review that MTN does not provide the needed service. That their service is characterized with network fluctuations, high calls charges and unnecessary SMS. It was recommended that MTN and other Telecomm…

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Pages64
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