Customer Service And Its Improvement In The Nigerian Commercial Banking Industry.

76 pages ID: BFN1448

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DepartmentBanking and Finance
TypeProject
Pages76
Reference StyleYES
FormatMS Word & PDF
Reference No.BFN1448

Abstract

ABSTRACT  This is a research work, which examines the improvement of customer service in the Nigerian Banking Industry. A case study of UBA Plc. Agbani Road Enugu.  To guide this study the following five research questions and two hypothesis tested were formulated: what are the characteristics of staff  and customer of UBA Plc Agbani Road Enugu? To what extent are the human and material resources adequate to achieve effective functionality in UBA Plc? To what extent are the objectives and aims of the UBA Plc are being achieved? What are the relationship between UBA Plc staff and…

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Pages76
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