Automated Teller Machine(atm) And Customer Satisfaction In Nigeria

ABSRTACT: This study aims at investigating  the satisfaction levels of customers with respect to various aspects of the service quality of ATMs in Nigeria and a problem of robbery and theft ,and  also customers  opinion on various other related issues such as inconvenient features while using the ATM. The study was carried out in lagos state with 100 questionnares administerd and distributed randomly. 98 questionnaires were found useful for the purpose of the study. Data collected were analysed using frequency table and pie chart while non parametric statistical test was used to test the formu…