The Impact Of Service Delivery On Customers’ Patronage In The Nigerian Money Deposit Banks

ABSTRACTThe study examines the impact of service delivery on customers’ patronage in the Nigerian money deposit banks. The study focus on the types of services rendered by banks and how such service(s) guarantee the satisfaction of the customers. Primary source of data especially questionnaire was relied upon in gathering necessary data and descriptive statistical method was used to analyse it. The study revealed that good service delivery by banks enhances the patronage of customers. It is recommended that banks should employ competent hands so as to enhance the delivery of effective services…