Total Quality Management: A Sine Qua Non For Organizational Effectiveness An Analysis Of Standard Trust Bank

102 pages ID: BFN2212

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Project Details

DepartmentBanking and Finance
TypeProject
Pages102
Reference StyleYES
FormatMS Word & PDF
Reference No.BFN2212

Abstract

ABSTRACT  The purpose of every business is customer satisfaction. But, management controlled system makes it impossible for organization to achieve this goal. this project reveals total quality management (TQM) as a sine qua non for organizational effectiveness achieving customer satisfaction. TQM is simply a customer focused performance enhancing tool, that is always striving to do better tomorrow what was done well today: sorting out smaller problem while looking for major ones and paying attention to smallest details. In carrying out this research work, questionnaires were distributed to bo…

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Pages102
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