Bank Charges And Customer Satisfaction In The Nigerian Banking Sector

CHAPTER ONE INTRODUCTION 1.1      Background of the study Customers are presumed the stakeholders of an organization and for an organization to flourish, the needs of the customers must be met. Without the presence of customers, the goals and objectives of an organization will not be achieved. It is therefore pertinent to carry out a research on the behaviors of customer, because knowledge of this will help an organization know how to deal rightly with their customers. In the 80s, the banking sector of Nigeria did not have many policies as regards the way customers’ services should be met. Dur…