Impact Of Quality Management And Safety Culture On Construction Performance

CHAPTER ONE Introduction An overview of construction quality and safety reveals many striking similarities for these two management concept. In some cases safety is considered a part of total quality management (TQM). In the international construction scene, the inclusion of both the traditional qualities and safety efforts within a TQM system is advocated by Dias and Curado (1996). They suggest that the TQM emphasis on the customer will lead to protection of the employee who is a vital customer. They write that safety record keeping would be improved and a needed safety culture comparable to …