An Assessment Of Total Quality Management (tqm) Impacts On Banks Performance In Nigeria

(A CASE STUDY OF FIRST BANK NIGERIA PLC.) ABSTRACT The purpose of this study is to gain a better understanding of the theoretical and empirical relationship between Total Quality Management and some measure of banking performance. (Profitability, Speed Service Delivery, Customer Satisfaction, Lower Cost, Short and Long Term Objectives) of Nigeria Banks. A survey research design was adopted, while data were generated by means of structure questionnaires administered to members and staff of First Bank Plc. In Lagos Metropolis: The study generated a ninety percent (90%) response rate from e…