An Assessment Of Loan Management In Banking Sector

( A CASE STUDY OF UNION BANK OF NIGERIA PLC) CHAPTER ONE   1.0      INTRODUCTION 1.1   BACKGROUND OF THE STUDY Generally in Nigeria, banks are usually accused by customer’s of number of short comings, which are regarded as problems and failure in banking system. These include lack of awareness by customers of the services they offer subjecting the customers to long queues unsympathetic staff in terms of courtesy and efficiency, intricals and unprogressive lending policies and procedures irregular issue of statement etc, all these result in low level of customer satisfaction. …