Full material
₦ 5,000 $(29)
| Pages | 67 |
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Project Details
| Department | Business Administration and Management |
| Type | Project |
| Pages | 67 |
| Chapters | 5 |
| Format | MS Word & PDF |
| Reference No. | BAM1398 |
Abstract
CHAPTER ONE INTRODUCTION 1.1 BACKGROUND TO THE STUDY Total quality management practice is a firm-wide management philosophy of continuously improving the quality of the products/services/processes by focusing on the customers’ needs and expectations to enhance customer retention, satisfaction and firm performance. There are mixed results about the relationship between total quality management practices and customer retention, satisfaction and performance. However, this study will examine the impact of total quality management practices on customer retention and satisfaction. A…
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Full material
₦ 5,000 $(29)
| Pages | 67 |
| Delivery | Instant, after payment |