Using Management Information System To Improve Customer Services In The Banking Industry (a Case Study Of Inter-continent Bank)

ABSTRACTThis research work was aimed at determining the extent to which the use of man agreement information system will improve customer services in inter-continental bank with much emphasis on the impact of computerization of its operations. A structured questionnaire made up of a little combination of dictatorship and open ended questions was developed and distributed to a total number of 97 employees comprising of both make and female employees of inter-continental bank 5 Okpara Avenue, Enugu.The data collected were analysed using percentages.  Based on the above major findings i…