Translating Hr Training Into Quality Service At Management Services Department

ABSTRACT The ability of modern business organisations to succeed largely hinges on the quality of its human resources. Well trained and highly developed employees are considered as the bedrock for such success. The purpose of this study therefore was to examine the relationship between training and development and service delivery in Management Services Department, a Civil Service organisation. The study adopted a survey approach where relevant data was collected by means of a structured questionnaire.  Subjects for the study comprised thirty (30) employees which constitutes 60% of the entire …