Customer Service And Its Improvement In The Nigerian Commercial Banking Industry. A Case Study Of Uba Plc. Agbani Road Enugu.

75 pages Chapters 5 ID: BAM0399

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DepartmentBusiness Administration and Management
TypeProject
Pages75
Chapters5
MethodologyChi Square
Reference StyleYES
FormatMS Word & PDF
Reference No.BAM0399

Abstract

CUSTOMER SERVICE AND ITS IMPROVEMENT IN THE NIGERIAN COMMERCIAL BANKING INDUSTRY.ABSTRACT            This is a research work, which examines the improvement of customer service in the Nigerian Banking Industry. A case study of UBA Plc. Agbani Road Enugu.             To guide this study the following five research questions and two hypothesis tested were formulated: what are the characteristics of staff  and customer of UBA Plc Agbani Road Enugu? To what extent are the human and ma…

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