Customer Relations Management And Productivity In Selected Hotels In Nakawa Division, Kampala District Uganda

ABSTRACT This study established the relations between customer relations management and level of productivity in selected hotels in selected divisions in Nakawa Kampala, central Uganda. The study was guided by four objectives, (i) profile of respondents (ii) extent of customer relations (iii)) level of productivity and (iv) whether there was significant relationship in the extent of customer relations and level of productivity in selected hotels in selected divisions in Nakawa Kampala, central Uganda. A survey design was used specifically descriptive correlation and descriptive comparative. D…