The Role Of Customer Care On The Financial Performance Of Pride Microfinance Limited (kabalagala Branch)

ABSTRACT The study concentrated on the role of customer care on the performance of the microfinance institutions, a case study of Pride Microfinance Limited Kabalagala Branch. And the Objectives of the study was including, to determine the impact of employees training, how to examine employee’s behavior towards the customers, in providing customer care services well, such services include, compatibility, efficiency, reliability, and all these improves performance and examine if high pay thus increases the performance of the pride Microfinance Limited Kabalagala Branch. Chapter one includes a …