Effect Of Electronic Banking On Customer Satisfaction A Case Study Of Stanbic Bank (uganda) Limited (sbu) Kampala Uganda

ABSTRACT  Despite the importance of electronic banking in many financial institutions, fewer studies have focused on customer satisfaction especially in the African setting. With technology implementation, a new phenomenon in Stanbic Bank (Uganda) Limited and many customers has not yet embraced it, this study was conducted to determine the factors that influence customer satisfaction on Electronic banking service as well as examine the relationship between Electronic banking service and customer satisfaction. The major instrument for the data collection was a questionnaire and interview questi…