Adoption Of Total Quality Management Practices And Performance Of Manufacturing Firms In Nyeri County, Kenya

Expanding the manufacturing sector is a major part of the government‟s Vision 2030 economic development plan to transform Kenya into a middle-income country by growing the manufacturing to account for 20% of GDP by 2030 which is nearly twice today‟s level, at 10.6%. Addressing some outstanding constraints in the manufacturing sector is the panacea of achieving the goals. The main objective of this study is to evaluate the effects of TQM practices on performance of manufacturing firms in Nyeri County. The specific objectives of this study are to assess how top management commitment, customer fo…