Automated Money Transfer Services And Customer Service Quality In Equity Bank In Nakuru Town, Kenya

With the banking innovation of the technology of e-banking to enhance banking products and service, numerous studies have been done focusing on its efficiency and profitability. However, its effect on customer service quality is still misunderstood. It is accepted for a fact that delivery of service in banking can be said to be efficient only when the underlying operations are equally efficient. And such confidence in efficiency can only arise in as far as the user‟s experience for these products and services has been evaluated. The aim of the study was assess the effect of automated money tra…