Factors Affecting The Success Of Information Technology Projects Within The Kenyan Banking Industry: Commercial Bank Of Africa

In a bid to remain relevant and sustain customer growth, Kenyan banks are increasingly looking to introduce new and innovative products and service channels to leverage on emerging technologies. The introduction of these new products and channels is often done through IT project teams comprising of bank and non-bank employees especially when the new technology is bought from external parties. Whereas it would be expected that projects run for or by banks would be smooth and ultimately deliver on the intended business benefits, several instances have been witnessed within the Kenyan banking ind…