Challenges Facing Information & Communication Technology Projects In Public Sector Organisations Case Of Kenya Revenue Authority

Abstract The objective of this study is to examine the challenges affecting Information Technology Projects in Public Sector, with Kenya Revenue Authority as a Case Study. A lot of changes have occurred in organisational and functional processes calling for these changes to be managed. These changes have led to organisations adopting Information and Communications Technology (ICT) and implementation of systems such as Integrated Tax Management System (ITMS) which seeks to enhance service delivery. Traditionally, Public Service organisations had little need to worry about market share and inc…