Effects Of Operations Change On Employee Performance In The Kenyan Banking Industry: A Case Of Selected Banks In Embu County

ABSTRACT Organizational change within a company or agency can come about for different reasons. Changes can be made to improve productivity or because of new management. Changes can be initiated by both external forces, factors outside of an agency, or by internal forces, initiated by an agency itself. Due to the importance of change in organisations and in consideration of the varied reactions of employees to change, this study aimed to examine the effects of operations · change on employee performance in the Kenyan banking industry. Specifically, the study sought to determine how changes in…