Total Quality Management Practices On Performance Of Selected Private Universities In Nairobi City County, Kenya

ABSTRACT  Organizational performance has been the concern of both academicians and practitioners during the last many decades as the ultimate outcome of utilization of tangible and intangible resources. In addition the performance of an organization largely depends on its ability to effectively and efficiently produce cost effective products/services of high quality guaranteeing a competitive advantage. For universities to remain successful and relevant, they are implementing Total Quality Management practices which are a common factor that shapes their strategies in an attempt to satisfy vari…