Effects Of Business Process Re-engineering On Public Sector Service Delivery In Kenya: A Case Of Teachers Service Commission

89 pages ID: BAM3812

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DepartmentBusiness Administration and Management
TypeProject
Pages89
Reference StyleYES
FormatMS Word & PDF
Reference No.BAM3812

Abstract

Business Process Re-engineering (BPR) has been widely adopted by private businesses and has been a focus of research since the 1990s and it is still one of the top five management concerns for Information Technology (IT) executives globally. However, the adoption of BPR in the public sector in general, and in the public sectors of developing economies in particular, is a relatively recent and little researched phenomenon. Despite the adoption of BPR in public sector its relationship with service delivery is unknown in Kenya. This study sought to analyse the effects of business process re- engi…

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Pages89
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