Influence Of Strategic Technology On Service Delivery In Public Service: A Case Study Of Directorate Of Immigration And Registration Of Persons

Service delivery is the main mandate of the public sector and efficiency is critical to service delivery. However, the public sector has experienced several challenges in service delivery provision that impact the quality, timeliness and costs of these services. In the Directorate of Immigration and Registration of Persons (DIRP),consequences for poor service delivery includes lack of adequate access to documents such as national identity cards, birth and death certificates. Consequently, the public sector in Kenya has been making substantial investment in strategic technology to improve its s…