Effect Of Business Process Outsourcing As A Strategic Tool On Financial Performance Of Selected Firms In Nakuru County

Firms have always sought ways to gain a competitive advantage over their competitors; one avenue that firms have pursued to improve their competitive position in this new business environment is to increase the role of outsourcing in their operations, which has been found to provide a competitive advantage and heightened performance to these firms. The study therefore sought to establish the relationship between BPO and financial performance. The study drew objectives to test the nature of the relationship between BPO and firm`s financial performance. The specific objectives were; to establish…