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₦ 5,000 $(29)
| Pages | 66 |
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Project Details
| Department | Business Administration and Management |
| Type | Project |
| Pages | 66 |
| Reference Style | YES |
| Format | MS Word & PDF |
| Reference No. | BAM3860 |
Abstract
ABSTRACT The primary objective of the study was to examine the effects of customer experience management on customer churn in the Telco Industry in Kenya. The specific objectives were: to determine the effect of social environment on mitigation of customer churn in the Telco Industry, to examine the effects of service interface on mitigation of customer churn in the Telco Industry, to ascertain the effect of retail environment on mitigation of customer churn in the Telco Industry and to determine the effect of price on mitigation of customer churn in the Telco Industry. The study adopted a su…
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Full material
₦ 5,000 $(29)
| Pages | 66 |
| Delivery | Instant, after payment |