Effect Of Selected Self-service Technology On Operational Performance Of Commercial Banks In Nakuru County, Kenya

The banking sector in Kenya has benefitted from the advancement of information solutions that has shaped the operational processes. Kenyan banking sector has adopted the use of self-service technology (SST) as a tool of increasing the efficiency and effectiveness in most business processes leading to an increase in sales, profits and relative growth in market share of most companies. The aim of this study was to determine the effect of SST on operational performance of commercial banks in Nakuru County, Kenya. The specific objectives of the study were: to establish the effect of automated tell…