Restructured Process Map For Solving Broadband And Mobile Data Complaints At Vodafone Ghana

EXECUTIVE SUMMARY Vodafone Ghana previously, Ghana Telecom is a company in the telecommunications industry in Ghana that delivers a widespread of services including voice, messaging, data and fixed communications. In increasing Vodafone’s market share and maintaining Vodafone’s relevance in the market, a needs assessment was conducted to identify the gaps in their services and later a proposed solution was provided. From the needs assessment, the gap identified was the differences in the time the company uses to solve a broadband or mobile data complaint and the time the customers expect their…