Improving Customer Satisfaction At Mahorgany Health Foods Ltd

EXECUTIVE SUMMARY Mahorgany Health Foods Ltd is an organic health food store and restaurant that specializes in freshly made vegan foods, with strengths such as cleanliness and good presentation, a convenient location, and considering culture in meal design. However, the management of Mahorgany, in an interview, noted issues with the level of customer satisfaction, mainly caused by long serving time. Data collection during needs assessment was by interviews and observation. Managers, employees, and customers were the three groups of participants interviewed. The Ishikawa diagram and service bl…