Employee Training And Development Strategy For Akroma Plaza Hotel

EXECUTIVE SUMMARY Akroma Plaza Hotel has had to step up its service delivery efforts to be able to adequately deliver on its core mandate of service delivery as a hospitality establishment. The purpose of this project is to aid the hotel in the provision of unparalleled service delivery in the face of increasing customer expectations by proposing a structured employee training and development strategy. Ghana’s hospitality industry has been described as one of the major emerging markets in Africa and the atmosphere of the country encourages its development with a relatively conducive political …