The Role Of Management Information System In Improving Customer Services In The Banking Industry (a Case Study Of United Bank For Africa Plc, Enugu)

106 pages ID: BAM4673

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DepartmentBusiness Administration and Management
TypeProject
Pages106
Reference StyleYES
FormatMS Word & PDF
Reference No.BAM4673

Abstract

ABSTRACT This research work was aimed at determining the extent to which the role of management information system will improve customer services in United Bank for Africa (UBA) Plc with much emphasis on the impact of computerization of its operations.  A structured questionnaire made up of a little combination of dictatorship and open ended questions was developed and distributed to a total number of 97 employees comprising of both make and female employees of United Bank for Africa No 10 Station Road, Okpara Avenue, Enugu. The data collected were analyzed using percentages.  Based on the abo…

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Pages106
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