The Impact Of The Total Quality Management (tqm) On Productivity (a Case Study Of Diamond Bank, Ltd Owerri)

ABSTRACT As regards to this topic, TOTAL QUALITY MANAGEMENT (TQM) it goes on reviewing the better ways of improving productivity, product quality, and deliver services. Organizations that adopt the concept of total quality management as culture in the direction of altering the behaviour of managers and employees have become low cost, high quality and high productive in the supply of goods and services in order to honour and support the contributions of all organizational members. This study will also teach us or prove to us that the more an organization is bale to avoid waste, build a system …