The Need For Improved Customer Services In The Banking Industry (a Case Study Of Union Bank Of Nigeria Enugu Main Branch)

ABSTRACT The business organization operates in an environment and through its interactions with the various elements of this environment, it justifies its existence. The customers is the essences of business. The business organizaiton is expected to continually to satisfy it customer hence this work gets out to investigate the need for improved customer services in the banking industry with particular reference to union  Bank of Nigeria PLC The method applied in this study is a combination of content analysis and survey research the data were sources through both instrument used availed the r…