Management Of Workplace Conflicts In Business Environment Using Alternative Dispute Resolution

CHAPTER ONE INTRODUCTION 1.1     BACKGROUND OF THE STUDY         Nowadays workplace conflict does not receive much attention in the people management literature but, to the extent that it does, a strong consensus exists that organizations are likely to pay a high price if workplace problems are not solved effectively (Ury et al. 1988). At the extreme, days can be lost due to some form of industrial action but, more plausibly, sickness and absenteeism rates may increase, and management-employee relations may become strained if not embittered. Disharmony at the workplace may even impede org…