Customers’ Perception Of Atm Services

This study was embarked upon to examine customers’ perceptions of ATM services in Benin City. The purpose of the study is to ascertain customers’ rating as regards to their level of satisfaction with ATM service quality.In order to obtain necessary information for this study, both primary and secondary data were used. Primary data were obtained from field survey with the use of questionnaire as an instrument for data collection together with observations.The data collected from the field work were analyzed using satisfaction index, percentage frequency or rating and descriptive method. Informa…