The Effect Of Customer And Employee Relationship On The Management Of Hospitality Industry Both Publicly Owned And Privately Owned Establishment

AbstractThe role of employees in service organizations is comparable to the role of the service itself. Their Importance to the firm is critical to both service delivery and service production. There is no gainsay that, service is all about the people (employees) because they appear more often to be the most tangible clue to customers’ perception of what quality service entails. It is in this light that this research was undertaken to determine the extent to which the effect of customer and employee relationship in the management of hospitality industry, as well as establishing the extent to w…