Design And Implementation Of An Online Complaint Management System

65 pages Chapters 5 ID: CPU0662

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DepartmentComputer Science
TypeProject
Pages65
Chapters5
MethodologyNil
Reference StyleYES
FormatMS Word & PDF
Reference No.CPU0662

Abstract

CHAPTER ONE 1.1 INTRODUCTION BACKGROUND TO THE STUDY Establishments like IT firm, school, hospitals, government secretarial, financial institutions etc. which have large numbers of customers or client received enormous amount of complaints per day, and these complain has to be documented and filed for access and stored for future reference. A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, or dispute system) is a set of procedures used in organizations to address complaints and resolve disputes. Marchingt…

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