Application Of Business Process Reengineering In Higher Institutions: A Case Study Of The Registrar’s Office, American University Of Nigeria.

ABSTRACT Of the major advancements in the Information Technology industry, the 90s saw the development of Business Process Reengineering (BPR) systems. Despite the heavy cost and efforts required to implement such systems, the benefits to organizations, having achieved more efficient operations and improved competitive stance have been dwindling. The failure rate of BPR system implementations encouraged academicians and practitioners alike to utilize critical success factors to study project success (Soh et al, 2000, Willis and WillisBrown, 2002). This thesis aims to investigate the critical …