Improving The Service Delivery Of Tenack Beach Resort And Hotels Through Specific Operational Intervention

56 pages ID: CPU1982

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Project Details

DepartmentComputer Science
TypeProject
Pages56
Reference StyleYES
FormatMS Word & PDF
Reference No.CPU1982

Abstract

EXECUTIVE SUMMARY With increased competition in the hospitality industry, many hotels have had their fair share of struggles to be the number one option in their customer’s mind. Due to this competition, pricing is no longer an essential but rather quality services and experiences. With Tenack Beach Resort’s vision in upgrading its star rating by 2020, it is on course in improving its facilities and experiences, but through research, a gap in their services was discovered. The project was carried out to identify the fail points and bottlenecks of the hotel’s service delivery process that neede…

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Pages56
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