An Automated Email Classification System For The Ashesi Support Center

51 pages ID: CPU2011

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DepartmentComputer Science
TypeProject
Pages51
Reference StyleYES
FormatMS Word & PDF
Reference No.CPU2011

Abstract

ABSTRACT The widespread usage of the internet has made email an indispensable tool for communication within organizations. Today, email is used by support centers as one of the mediums for providing solutions to the daily internal problems’ organizationsface. An example is the Ashesi Support Center which is the hub for solutions for all problems and questions relating to IT, facilities, logistics, and other issues on the Ashesi University campus. In dealing with problems, the Ashesi support center classifies emails as either an IT related issue or an operations related issue. However, the supp…

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