Design And Implementation Of Appointment Management System

CHAPTER ONE 1.0 INTRODUCTION: This chapter gives an overview on the aims, objectives, background of the study and operation environment of the system. 1.1 BACKGROUND OF THE STUDY Appointment scheduling systems are used by primary and specialty care clinics to manage access to service providers, as well as by hospitals to schedule elective surgeries. Many factors affect the performance of appointment systems including arrival and service time variability, patient and provider preferences, available information technology and the experience level of the scheduling staff. In addition, a criti…