Service Delivery And Customer Satisfaction In Organisations A Case Study Of S.o.u.l Foundation, Uganda In Jinja District

TABLE OF CONTENTDECLARETIONAPPROVAL HDEDICATIONSACKNOWLEDGEMENT ivABSTRACT VLIST OF TABLES ixABBREVIATIONS xCHAPTER ONE 11.0 INTRODUCTION si1.1BACKGROUND OF THE PROBLEM21.2 PROBLEM STATEMENT 21.3 OBJECTIVES OF STUDY 31.4 THE SPECIFIC OBJECTIVE 31.5 RESEARCH QUESTIONS 41.6 SIGNIFICANCE OF THE STUDY 51.7 SCOPE OF THE STUDY 51.7.1 TIME SCOPE 51.7.2 GEOGRAPHICAL SCOPE 51.7.3 CONTEXTUAL SCOPE 51.7.4 THOERATICAL SCOPE 61,8 OPERATIONAL DEFINITIONS 61.8.1 Customer satisfaction 61 .8.2 Service delivery 61.8.4 Expectations 7CHAPTER TWO 8LITERATURE REVIEW 82.0 INTRODUCTION 8vi2.1 OPINIONS, IDEAS AND CONC…